# support-case-helper

> Claude/Codex skill by [@amzn](https://omgskills.com/library/amzn/index.md) · 33 stars · Updated 2026-10-15

Guides an Amazon seller (Seller Central) who has a Selling Partner account or selling issue to the right Amazon support path. It gathers a few case details, assembles a clean, PII-free summary, and either (a) uses an Amazon Selling Partner connector tool to contact Seller Support / create a case when such a tool is available and the seller explicitly confirms, or (b) — when no such tool exists — points the seller to the Seller Central Help Center to open the case themselves. Triggers on: "I need to contact Amazon about my account", "How do I open a support case?", "Something's wrong with my account and I need help", "I need additional help with Amazon", "can you open a case", "contact Amazon support", "connect me with Amazon support". Do NOT use for: Vendors (Vendor Central) or any non–Seller Central use case; requests that are not Amazon Seller / Selling Partner support; diagnosing or fixing the underlying problem; or submitting a case without the seller's explicit confirmation.

## Install

```sh
git clone https://github.com/amzn/selling-partner-agentic-toolkit /tmp/selling-partner-agentic-toolkit && ln -s /tmp/selling-partner-agentic-toolkit/skills/support-case-helper ~/.claude/skills/support-case-helper
```

## From README

Support Case Helper Description When an Amazon seller has an issue with their Selling Partner account and wants help, this skill guides them to the right support path. It gathers a few case details and builds a tidy, PII-free summary. Then it routes support in a future-proof way: if the Amazon Selling Partner connector exposes a tool that can contact Seller Support or create a case, the skill uses it only after the seller explicitly confirms; otherwise it points the seller to the Seller Central Help Center to open the case themselves. The seller is always in control — no case is created or submitted without their explicit confirmation. When to use this skill Use it when an Amazon seller asks for support help, e.g.

## Links

- HTML page: https://omgskills.com/library/amzn/selling-partner-agentic-toolkit/skills/support-case-helper/
- GitHub: https://github.com/amzn/selling-partner-agentic-toolkit
- Author: [@amzn](https://omgskills.com/library/amzn/index.md)

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