# customer-360

> Claude/Codex skill by [@intercom](https://omgskills.com/library/intercom/index.md) · 3 stars · Updated 2026-10-23

Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a customer email or company name and wants a full picture.

## Install

```sh
git clone https://github.com/intercom/claude-plugin-external /tmp/claude-plugin-external && ln -s /tmp/claude-plugin-external/skills/customer-360 ~/.claude/skills/customer-360
```

## From README

Customer 360 Produce a comprehensive customer profile by aggregating data from across the Intercom workspace. Workflow Step 1: Identify the Customer Parse the user's input for an email, name, or company Use searchcontacts to find the contact (by email is most reliable) If company name given, search contacts by email domain Use getcontact to fetch the full profile (attributes, tags, segments, companies) Step 2: Gather Conversation History Use searchconversations filtered to this contact's conversations Paginate to get all conversations (not just the first page) For the most recent/relevant conversations, use getconversation for full threads Step 3: Build the Profile Produce a markdown profile with these sections: Contact Summary Name, email, role (user/lead), company Location, timezone, last seen Plan/tier (if available via custom attributes) Tags and segments Conversation History Total conversation count Table: ID | Subject | State | Channel | Date Highlight any currently open/snooz...

## Links

- HTML page: https://omgskills.com/library/intercom/claude-plugin-external/skills/customer-360/
- GitHub: https://github.com/intercom/claude-plugin-external
- Author: [@intercom](https://omgskills.com/library/intercom/index.md)

## More from this repo

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