# customer-voice

> Claude/Codex skill by [@salesforce](https://omgskills.com/library/salesforce/index.md) · 17 stars · Updated 2026-10-19

Compile attributable customer quotes and themes from call transcripts and email threads across Salesforce-scoped accounts. Use to understand feedback on a feature, objection, competitor, or emerging issue, compare accounts, or surface recurring themes.

## Install

```sh
git clone https://github.com/salesforce/salesforce-skills /tmp/salesforce-skills && ln -s /tmp/salesforce-skills/salesforce-for-sales/skills/customer-voice ~/.claude/skills/customer-voice
```

## From README

Global Rules Execute silently between tool calls. Do not output planning, progress, transition, waiting, or tool-result narration between calls. Execute tool calls silently and proceed directly to the next call. Parallelize independent tasks by batching tool calls into one turn whenever possible. Before the final output, speak only when the skill explicitly requires user input, approval, an exact notice, or material error/blocked reporting. Do not invent checkpoints. Keep the final output concise. Return only the requested result or deliverable. Omit process recaps, tool-call details, redundant preambles or conclusions, and data already shown in a widget. Ground dynamic or custom relationship and field names before relying on them. Fixed standard fields that this skill explicitly marks as requiring no grounding need no extra grounding call.

## Links

- HTML page: https://omgskills.com/library/salesforce/salesforce-skills/salesforce-for-sales/skills/customer-voice/
- GitHub: https://github.com/salesforce/salesforce-skills
- Author: [@salesforce](https://omgskills.com/library/salesforce/index.md)

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