# cross-product-troubleshoot-user-connectivity

> Claude/Codex skill by [@zscaler](https://omgskills.com/library/zscaler/index.md) · 51 stars · Updated 2026-10-12

Cross-product troubleshooting of user connectivity issues spanning ZPA, ZIA, ZDX, and ZCC. Investigates end-to-end: (1) ZCC client status and enrollment, (2) ZDX digital experience scores and metrics, (3) ZPA application segment and access policy configuration, (4) ZIA URL filtering and SSL inspection policies. Use when an administrator reports 'user cannot access application', 'connectivity issues', or 'application is slow.'

Tags: ai, gemini-cli-extension, hacktoberfest, mcp, mcp-server, pypi, zcc, zdx, zero-trust, zia, zpa, zscaler

## Install

```sh
git clone https://github.com/zscaler/zscaler-mcp-server /tmp/zscaler-mcp-server && ln -s /tmp/zscaler-mcp-server/skills/cross-product/troubleshoot-user-connectivity ~/.claude/skills/cross-product-troubleshoot-user-connectivity
```

## From README

Cross-Product: Troubleshoot User Connectivity Keywords troubleshoot connectivity, user cannot access, application slow, connection failed, access denied, zpa not working, connectivity issue, application unreachable, user experience poor, latency, timeout, cross product troubleshoot Overview Perform end-to-end troubleshooting of user connectivity issues by correlating data across multiple Zscaler services: ZCC (client status), ZDX (digital experience metrics), ZPA (private application access), and ZIA (internet access policies). This skill systematically eliminates potential causes from the client device through to the application. Use this skill when: An administrator reports that a user cannot access an application, is experiencing slow performance, or encounters intermittent connectivity issues. --- Workflow Follow this 7-step process for systematic cross-product troubleshooting.

## Links

- HTML page: https://omgskills.com/library/zscaler/zscaler-mcp-server/skills/cross-product/troubleshoot-user-connectivity/
- GitHub: https://github.com/zscaler/zscaler-mcp-server
- Author: [@zscaler](https://omgskills.com/library/zscaler/index.md)

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