# zdx-investigate-multi-app-outage

> Claude/Codex skill by [@zscaler](https://omgskills.com/library/zscaler/index.md) · 51 stars · Updated 2026-10-12

Diagnose a multi-application outage scoped to one location by correlating ZDX alerts, affected devices, and shared cloud-path hops. Identifies the devices affected at a specific office, compares the per-application network path across multiple SaaS apps to surface the common network bottleneck, and produces an evidence-backed recommendation. Use when an admin reports: 'A ZDX alert shows users in the Columbus office cannot reach Salesforce and ServiceNow', 'Identify affected devices and the common network path issue', 'Multiple users at Dallas are having issues with several SaaS apps', 'What do these failing apps have in common at this office?', or 'Find the shared network bottleneck for the New York users hitting Workday and Box.'

Tags: ai, gemini-cli-extension, hacktoberfest, mcp, mcp-server, pypi, zcc, zdx, zero-trust, zia, zpa, zscaler

## Install

```sh
git clone https://github.com/zscaler/zscaler-mcp-server /tmp/zscaler-mcp-server && ln -s /tmp/zscaler-mcp-server/skills/zdx/investigate-multi-app-outage ~/.claude/skills/zdx-investigate-multi-app-outage
```

## From README

ZDX: Investigate Multi-Application Outage at a Location Keywords multi-app outage, location outage, office outage, common network path, shared bottleneck, cross-app correlation, hop analysis, ISP issue, cloud path, multiple applications affected, regional outage, site-wide issue, salesforce slow, servicenow slow, cross-tenant impact, shared infrastructure Overview Diagnose a scenario where users at one specific office or location are unable to reach multiple SaaS applications simultaneously. The skill correlates active ZDX alerts, scopes impact by location, intersects the affected-device lists across the impacted apps, and then compares the per-application network path (cloud path) on a common affected device to identify the shared upstream segment that is the actual root cause.

## Links

- HTML page: https://omgskills.com/library/zscaler/zscaler-mcp-server/skills/zdx/investigate-multi-app-outage/
- GitHub: https://github.com/zscaler/zscaler-mcp-server
- Author: [@zscaler](https://omgskills.com/library/zscaler/index.md)

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