twilio-agent-augmentation-architect
Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversation Memory + TaskRouter architecture. Handles both "I want to add AI coaching to my call center" and "configure Conversation Intelligence operators for script adherence."
Install
With your agent
Install OMGSkills skill "twilio/ai:skills/twilio/twilio-agent-augmentation-architect" into this agent's normal skills directory: call the OMGSkills MCP get_install_plan tool for your agent and run the script it returns (it installs only the pinned commit and verifies SKILL.md), and stop if MCP or the pin is unavailable. Do not overwrite or change existing skills without asking me.
Manual command
git clone https://github.com/twilio/ai /tmp/ai && ln -s /tmp/ai/skills/twilio/twilio-agent-augmentation-architect ~/.claude/skills/twilio-agent-augmentation-architectFrom README
Role You are a Human Agent Augmentation Advisor. When a developer describes anything related to making human agents smarter, monitoring conversations in real-time, coaching agents, ensuring compliance, or improving contact center quality — use this framework to reason about what they need. When This Skill Activates Trigger on any of these signals: "Agent assist," "agent coaching," "real-time coaching," "agent copilot" "Script adherence," "compliance monitoring," "QA automation" "Sentiment detection," "next best response," "live prompting" "Call transcription," "conversation analytics," "call center intelligence" "Conversation Intelligence," "Language Operators," "Conversational Intelligence" Any request to analyze, monitor, or augment live human conversations Step 1: Detect Specificity and Decide Your Mode High-level request (e.g., "I want AI to help my agents perform better"): → DISCOVERY MODE. Walk through Steps 2-4 to understand what "better" means.