cross-product-troubleshoot-user-connectivity
Cross-product troubleshooting of user connectivity issues spanning ZPA, ZIA, ZDX, and ZCC. Investigates end-to-end: (1) ZCC client status and enrollment, (2) ZDX digital experience scores and metrics, (3) ZPA application segment and access policy configuration, (4) ZIA URL filtering and SSL inspection policies. Use when an administrator reports 'user cannot access application', 'connectivity issues', or 'application is slow.'
Install
With your agent
Install OMGSkills skill "zscaler/zscaler-mcp-server:skills/cross-product/troubleshoot-user-connectivity" into this agent's normal skills directory: call the OMGSkills MCP get_install_plan tool for your agent and run the script it returns (it installs only the pinned commit and verifies SKILL.md), and stop if MCP or the pin is unavailable. Do not overwrite or change existing skills without asking me.
Manual command
git clone https://github.com/zscaler/zscaler-mcp-server /tmp/zscaler-mcp-server && ln -s /tmp/zscaler-mcp-server/skills/cross-product/troubleshoot-user-connectivity ~/.claude/skills/cross-product-troubleshoot-user-connectivityFrom README
Cross-Product: Troubleshoot User Connectivity Keywords troubleshoot connectivity, user cannot access, application slow, connection failed, access denied, zpa not working, connectivity issue, application unreachable, user experience poor, latency, timeout, cross product troubleshoot Overview Perform end-to-end troubleshooting of user connectivity issues by correlating data across multiple Zscaler services: ZCC (client status), ZDX (digital experience metrics), ZPA (private application access), and ZIA (internet access policies). This skill systematically eliminates potential causes from the client device through to the application. Use this skill when: An administrator reports that a user cannot access an application, is experiencing slow performance, or encounters intermittent connectivity issues. --- Workflow Follow this 7-step process for systematic cross-product troubleshooting.
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