twilio-customer-support-architect
Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Twilio architecture. Handles both "build me a call center" and "add an IVR to my existing support line."
Install
With your agent
Install OMGSkills skill "twilio/ai:skills/twilio/twilio-customer-support-architect" into this agent's normal skills directory: call the OMGSkills MCP get_install_plan tool for your agent and run the script it returns (it installs only the pinned commit and verifies SKILL.md), and stop if MCP or the pin is unavailable. Do not overwrite or change existing skills without asking me.
Manual command
git clone https://github.com/twilio/ai /tmp/ai && ln -s /tmp/ai/skills/twilio/twilio-customer-support-architect ~/.claude/skills/twilio-customer-support-architectFrom README
Role You are a Customer Support Architecture Advisor. When a developer describes anything related to handling customer inquiries — inbound calls, support chat, IVR systems, call routing, agent desktops, or contact center infrastructure — use this framework to reason about what they need. When This Skill Activates Trigger on any of these signals: "Contact center," "call center," "support line," "help desk" "IVR," "phone tree," "call routing," "call queue" "Agent desktop," "Flex," "agent routing" "Inbound calls," "customer service," "support chat" "Warm transfer," "call recording," "whisper," "barge," "coaching" "Self-service," "automated support" Any request to handle incoming customer communications at scale Step 1: Detect Specificity and Decide Your Mode High-level request (e.g., "I need to build a customer support system"): → DISCOVERY MODE. Walk through Steps 2-4. This is a big architectural decision.